Terms & Conditions

To make sure that you, our members, ourselves and all who use our social media, products, services and attend our events have a safe, enjoyable experience, it is necessary that you to comply with all our terms and conditions.

Thanks for understanding

The domain heartconscious.org is, along with other intellectual property, owned and operated by Joanna Whitehurst (sole trader) trading as Heart Conscious registered with HMRC in England and Wales.

Membership Requirements

Anyone over the age of 16 who resonates with and/or respects our vision, mission and values stated on this website and is happy to follow our code of conduct, is welcome to become a site member.

Compliance

By using this website or our Heart Space website (socialheartspace.org) you agree that you will only use it for lawful purposes and in a lawful manner.

You agree that any materials you post follow our guidelines for what may be submitted to this Website or our Heart Space website (socialheartspace.org).

You are responsible to ensure that any post, comments, uploads, blogs, materials or anything else you share or submit on or to this Website or our Heart Space website (socialheartspace.org), comply with the content rules set out in sections 14 and 15 of our legal terms below. We have the right to remove any media, blog, group, posting and/or anything else you share on this Website or our Heart Space website (socialheartspace.org) if, in our opinion, it does not comply.

You are responsible to ensure that any material you provide is your own work and that it is accurate and true, unless you have copyright or legal permission to share material that is not your own.

We advise you to refrain from sharing any personal information in any postings.

You will own the copyright in any uploads or posting posted by you on this Website or our Heart Space website (socialheartspace.org), and those posted to our public or community wide areas will be considered non‐confidential.

We have the right to disclose your identity to any third party who claims that any material posted or uploaded by you to this Website or our Heart Space website (socialheartspace.org) constitutes a violation of their intellectual property rights, or of their right to privacy.

Where necessary, we will fully cooperate with any law enforcement authorities or any court order requesting or directing us to disclose the identity of any one posting or transmitting any information or materials on or through this Website or our Heart Space website (socialheartspace.org). It is your responsibility to tell us as soon as you become aware of any unlawful or prohibited use of the Website by any third parties.

We reserve the right to edit, refuse to post, or remove any information, uploads or materials in whole or in part for whatever reason in our sole discretion, where we deem it necessary to ensure all our members have an enjoyable experience of using this Website or our Heart Space website (socialheartspace.org).

You agree that we may contact you about the status of the material you submit, any group you create or for any other administrative purposes. By submitting your contact details to us in connection with your membership, post, upload, notice, blog and/or group you signify that you accept this statement.

You agree that Heart Space members may contact you through our our Heart Space website (socialheartspace.org), or directly if you have provided that information, regarding any blog, upload, notice and/or anything else you publicly share on our Heart Space website (socialheartspace.org) for this purpose.

You agree that you will monitor activity on any group you create on our Heart Space website (socialheartspace.org), and inform us immediately of any member, post, material or anything else that you believe not to be in compliance with our full terms and conditions.

You agree never to upload or transmit through this Website or our Heart Space website (socialheartspace.org) any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or other device.

Liability

Please be aware, our products, services, events, memberships and guidance provided are designed for spiritual meditation and/or information and/or entertainment purposes only.

The ingredients we use in our products are completely natural but may cause allergies in some people. Please check with your doctor if you are pregnant, nursing or have any health problems before using our products, services, events and following any guidance we offer.

Our aromatherapy blends are for adult use only (over 18 years of age) and the majority of our confectionary has a high cacao content, this means we need to leave responsibility with you that you will use them safely around pets and young children.

We only supply goods and services to those over 13 years of age and if you are under 18 years of age you will need a parent/guardian (over 18 years of age) present to use or attend our events or services.

We need to leave total responsibility with you that you will use our social media, products, services, events and follow any guidance we share safely so that Heart Conscious cannot be held liable for any injuries, damage or losses caused while using Heart Conscious social media, products, services, events and/or following guidance given. By purchasing, joining, attending and/or using Heart Conscious social media, products, services, events and subscriptions you signify that you accept this statement.

Heart Conscious leaves total responsibility and liability for any of our member’s or our Heart Space member’s guidance, products, downloads, information, services, events, subscriptions, URL's and/or anything else provided or shared by them, with the relevant member’s.

Soul Creations Image Licence Terms

What's allowed:

Using for personal or commercial use.
Re-selling ONLY if it is part of an End Product where it has been used together with other things, so that the End Product is different in nature than the original Soul Creation image.
Printing or using the image as many times as you wish.

What's not allowed:

Use of the image in TV or Film.
Sub-licensing or reselling the image.
Transfering or distributing the image to another party.
Providing others within your organization access to the image.
Using the image in your own logo or trademark.
Using the image in any illegal manner (e.g., pornography, defamatory content etc.).

You must have Joanna Whitehurst's written permission to use any of our Soul Creations in TV, film or on-demand services.

Soul Art Licence

Copyright

If you feel a resonance with Heart Conscious’s vision:

You are welcome to use any of our written materials on this website to benefit your own personal and spiritual development, to share with others to benefit their personal and spiritual development or to share information with others about our vision and mission, as long as you accept total responsibility for any and all resulting outcomes.

Please be aware that all our written content is a work in progress, meant for information purposes only and may change at any time.

You are welcome to use any of our ideas for your own personal or business use as long as you accept total responsibility for any and all resulting outcomes.

The copyright of all our downloadable items always remains with Joanna Whitehurst.

Soul Magic Audio Licence Terms

What's allowed:

Using for personal use.
Allowing friends and family to listen to your download.
Listening as many times as you wish.

What's not allowed:

Use for commercial purposes.
Use of the audio in TV or Film.
Sub-licensing or reselling the audio.
Transfering or distributing the audio to another party.
Providing others within your organization access to the audio.
Using the audio in your own works/recordings.
Using the audio in any illegal manner (e.g., pornography, defamatory content etc.).

You must have Joanna Whitehurst's written permission to use any of our Soul Magic Audio in TV, film or on-demand services.

Links to Other Websites

Heart Conscious links to other Web sites created and maintained by other public and/or private organisations. Soul Magic provides links to these sites as a service to you, our users, for your information only.

When users follow a link to an outside Web site, they are leaving Soul Magic and are subject to the privacy and security policies of the owners/sponsors of the outside Web site(s). Any information collection practices of non-Heart Conscious sites is solely the responsibility of the said non-Heart Conscious site.

Changes to Our Terms

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on our Website.

Legal Terms and Conditions

These terms and conditions are the contract between you and Heart Conscious (“us”, “we”, etc). By visiting or using Our Website, you agree to be bound by them.

They are based on a set written by Net Lawman and released under licence. They protect your rights as well as ours.

I / We are Heart Conscious, a company registered in the UK. Our address is 53 Regency Close, Uckfield TN22 1DS.

You are: Anyone who uses Our Website.

Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website immediately.

The terms and conditions:

1. Definitions

In this agreement:

“Carrier” means any person or business contracted by us to carry Goods from us to you.

“Content” means any content in any form published on Our Website by us or any third party with our consent.

“Goods” means any of the goods we offer for sale on Our Website, or, if the context requires, goods we sell to you.

"Services" means any of the services we offer for sale on Our Website, or, if the context requires, services we sell to you.

“Our Website” means any website of ours, and includes all web pages controlled by us.

"Post" means display, exhibit, publish, distribute, transmit and/or disclose information, Content and/or other material on to Our Website, and the phrases "Posted" and "Posting" shall be interpreted accordingly.

2. Interpretation

In this agreement unless the context otherwise requires:

a reference to a person is a reference to one or more individuals, whether or not formally in partnership, or to a corporation, government body, or other association or organisation.
these terms and conditions apply to all supplies of Goods by us to any customer. They prevail over any terms proposed by you.
any agreement by any party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing;
except where stated otherwise, any obligation of any person arising from this agreement may be performed by any other person;
in this agreement references to a party include references to a person to whom those rights and obligations are transferred or passed as a result of a merger, division, reconstruction or other re-organisation involving that party.
the headings to the paragraphs and schedules (if any) to this agreement do not affect the interpretation;
a reference to an act or regulation includes new law of substantially the same intent as that act or regulation.
in any indemnity, a reference to costs or expenses shall be construed as including the estimated cost of management time of the indemnified party, such cost calculated £50 per hour.
these terms and conditions apply in any event to you as a buyer or prospective buyer of our Goods and so far as the context allows, to you as a visitor to Our Website.
this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this agreement and any version or translation of this agreement in any other language, the English language version shall prevail.

3. Our contract with you

This agreement contains the entire agreement between the parties and supersedes all previous agreements and understandings between the parties.
Each party acknowledges that, in entering into this agreement, he/she/they does/do not rely on any representation, warranty, information or document or other term not forming part of this agreement.
If you use Our Website in any way and make an order on behalf of another person you warrant that you have full authority to do so and you accept personal responsibility for every act or omission by you.
We do not guarantee that Goods or Services advertised on Our Website are available. We may change these terms from time to time. The terms that apply to you are those posted here on Our Website on the day you order Goods or Services.
The price of Goods or Services may be changed by us at any time. We will never change a price so as to affect the price charged to you at the time when you buy those Goods or Services.
If in future, you buy Goods or Services from us under any arrangement which does not involve your payment via Our Website; these terms still apply so far as they can be applied.
We do not sell the Goods or Services in all countries. We may refuse to deliver the Goods or provide Services if you live in a country we do not serve.

4. Acceptance of your order

Your order is an offer to buy from us. We shall accept your order by e-mail confirmation. That is when our contract is made. Our message will also confirm details of your purchase and tell you our despatch times.
If we do not have all of the Goods you order in stock, we will offer you alternatives. If this happens you may:
1. accept the alternatives we offer;
2. cancel all or part of your order.

5. Price and payment

The price payable for the Goods, the options payable for the Services, Subscriptions and the Digital Downloads that you order is clearly set out on Our Website.
It is possible that the price may have increased from that posted on Our Website. If that happens, we will not despatch the Goods until you have confirmed that you wish to buy at the new price.
If the item you order is available in parts, you must pay us the full price of your order before we will send any part of it.
Bank charges by the receiving bank on payments to us will be borne by us. All other charges relating to payment in a currency other than pounds Sterling will be borne by you.
Any information given by us in relation to exchange rates are approximate only and may vary from time to time.
If, by mistake, we have under-priced Goods, we will not be liable to supply that those Goods to you at the stated price, provided that we notify you before we dispatch it to you.
The price of the Goods does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed on a page of Our Website before we ask you to pay.
If we owe you money (for this or any other reason), we will credit your credit or debit card as soon as reasonably practicable but in any event no later than 14 days from the date when we accept that repayment is due.

6. Security of your credit card

We take care to make Our Website safe for you to use.

Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.
If you have asked us to remember your credit card details in readiness for your next purchase or subscription, our payment service provider will securely store your payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other transactions which you have initiated.

7. Cancellation and refunds

This and the following paragraph apply if you buy as a consumer as defined in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the “Regulations”). Provided the Regulations apply to the transaction concerned, then the following terms apply to the contract.

We now inform you that information relating to all aspects of our Goods and Services is not in this document but in our marketing material, whether that is in the medium of Our Website or in hard copy.
The following rules apply to cancellation of your order:
1. If you have ordered Goods, but not received them, you may cancel your order without giving a reason, at any time within 14 days of your order. You will have no obligation and we will return your money.
2. If you have ordered Goods, and received them, you may cancel your order at any time within 14 days of the date you received them. You must tell us that you wish to cancel. You must also send the Goods back to us within that same 14 day period.
3. We will return your money subject to the following conditions:
  1. we receive the Goods in a condition in which we can re-sell them at full price, in new condition, with labels and packaging intact.
  2. you comply with our procedure for returns and refunds. We cannot return your money unless we know who sent them.
The option to cancel your order is not available:
1. if you purchase sealed goods which relate to health or hygiene, and they become unsealed after delivery, or cannot be re-sold for some other reason;
2. if they are a hard medium for a product in soft copy, which comes to you sealed and is returned to us unsealed.
3. if the Goods are somehow mixed with other goods so that we cannot identify or easily separate them.
You are responsible for the cost of returning the Goods. We have no obligation to refund to you, your cost of re-packing and returning the Goods.
In any of the above scenarios, we will return your money within 14 days.

8. Liability for subsequent defects

Please examine the Goods received from us immediately you receive them. If you do not tell us of any defect or problem within 30 days of receipt of the Goods, we shall assume that you have accepted them.
The procedure to return the faulty Goods is as follows:
1. the Goods must be returned to us as soon as any defect is discovered but not later than six months from receipt by you.
2. before you return the Goods to us, please carefully re-read the instructions and check that you have included any parts.
3. please follow the returns procedure provided on our website.
We will return your money subject to the following conditions:
1. we receive the Goods with labels and packaging intact.
2. you comply with our returns procedure. We cannot return your money unless we know who sent them.
3. you tell us clearly what is the fault you complain of, when it first became apparent, and other information to enable us to identify or reproduce it.
If any defect is found, then we shall:
1. repair or replace the Goods, or
2. refund the full cost you have paid including the cost of returning the Goods.

9. Delivery and pick up

Goods are delivered within 14 days from the day you place an order to purchase the Goods.
Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept the delivery.
If we are not able to deliver your Goods within 14 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
We may deliver the Goods in instalments if they are not all available at the same time for delivery.
Goods are sent at our risk until received by you or by any other person at the address you have given to us or have been left in your stated safe place.
If no one is at the address when the delivery is attempted the Goods may be retained by the driver. When your Goods arrive, it is important that you check immediately the condition and quantity. If your Goods have been damaged in transit, you must refuse the delivery and immediately contact us so that we may dispatch a replacement quickly and minimise your inconvenience.
Signing "Unchecked", "Not Checked" or similar is not acceptable.
Goods are sent by post or courier. We will send you a message by email to tell you when we have despatched your order.
If we agree with you to deliver on a particular day or at a particular time, we will do our best to comply. But no time given is to be treated as contractual. So we are not liable to you for any expense or inconvenience you incur on account of delayed delivery or non-delivery.
Some Goods are so large and heavy that delivery times may be slightly longer. In this case, approximate delivery dates will be given when you place your order.
Time for delivery specified on the order, if any, is an estimate only and time shall not be of the essence.

10. Foreign taxes and duties

If you are not in the UK, we have no knowledge of, and no responsibility for, the laws in your country.
You are responsible for purchasing Goods or Services which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country.

11. Goods returned

These provisions apply if you buy from us other than being a Consumer. The following rules apply to return the faulty Goods:

We do not accept returns unless there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them.
Before you return the Goods to us, please carefully re-read the instructions and check that you included all the parts.
The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
So far as possible, Goods should be returned:
1. with both Goods and all packaging as far as possible in their original condition;
2. securely wrapped;
3. including our delivery slip.
4. at your risk and cost.
You must tell us by email message to [address] that you would like to return Goods, specifying exactly what Goods and when purchased, and giving full details of the defect or other reason for return. We will then issue a returns note. If you send Goods to us without a returns note, we may not be able to identify sufficient details to enable us to attend to your complaint.
In returning faulty Goods please encloses with it a note clearly stating the fault and when it arises or arose.
If we agree that the Goods are faulty, we will:
1. refund the cost of return carriage;
2. repair or replace the Goods as we choose.
If we repair or replace the Goods, you have no additional claim against us either under this agreement or by statute or common law, in respect of the defect.

12. Disclaimers

The law differs from one country to another. This paragraph applies so far as the applicable law allows.
All implied conditions, warranties and terms are excluded from this agreement. If in any jurisdiction an implied condition, warrant or term cannot be excluded, then this sub paragraph shall be deemed to be reduced in effect, only to the extent necessary to release that specific condition, warranty or term.
We make no representation or warranty for:
1. any implied warranty or condition as to merchantability or fitness of the Goods for a particular purpose;
2. the adequacy or appropriateness of the Goods for your purpose.
We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information you take from Our Website.
You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for the Goods concerned.
We shall not be liable to you for any loss or expense which is:
1. indirect or consequential loss; or
2. economic loss or other loss of turnover, profits, business or goodwill, even if such loss was reasonably foreseeable or we knew you might incur it.
This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies (who may enforce this provision under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017, as well as to us.
If you become aware of any breach of any term of this agreement by any person, please tell us by email. We welcome your input but do not guarantee to agree with your judgement.

13. Your account with us

You agree that you have provided, and will continue to provide accurate, up to date, and complete information about yourself. We need this information to provide you with the Goods and Services.
If you use Our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorised person from using your account.
You agree to accept responsibility for all activities that occur under your account or password. You should tell us immediately if you believe some person has accessed your account without your authority and also log in to your account and change your password.

14. Restrictions on what you may Post or Upload to Our Website

You agree that you will not use or allow anyone else to use Our Website to Post or Upload Content which is or may:

be malicious, defamatory or abusive,
harass, stalk, threaten or otherwise violate the legal rights of others (including rights of privacy and publicity);
consist in commercial audio, video or music files, unless agreed by us;
infringe any copyright, database right or trade mark of any other person;
conduct or forward surveys, contests, pyramids schemes, or chain letters;
be damaging to our software, IT systems, data
be illegal, obscene, offensive, threatening, objectionable, sexist, racist, homophobic, indecent or violent;
be sexually explicit or pornographic;
be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
give the impression that it emanates from us or that you are connected with us or that we have endorsed you or your business;
impersonate another person or entity or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels;
solicit passwords or personal information from anyone;
be used to sell any goods or services or for any other commercial use unless agreed to by us;
send age-inappropriate communications or Content to anyone under the age of 18.

posting restrictions

15. Your Posting and/or Upload: restricted content

In connection with the restrictions set out below, we may refuse or edit or remove a Posting or Upload which does not comply with these terms.

In addition to the restrictions set out above, a Posting or Upload must not contain:

hyperlinks, other than those specifically authorised by us;
keywords or words repeated, which are irrelevant to the Content Posted.
the logo or trademark of any organisation other than yours, unless you have their permission.
inaccurate, false, or misleading information.

16. How we handle your Content

Our privacy policy is strong and precise. It complies fully with the Data Protection Act 2018 which is found at https://www.heartconscious.org/privacy-policy.
If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what anyone does with it.
Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your rights for you.
You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law, which may occur as a result of any Content having been Posted by you.
You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
Please notify us of any security breach or unauthorised use of your account.

17. Removal of offensive Content

For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
If you are offended by any Content, the following procedure applies:
1. Your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as that requested in our form. It must be sent to us by post or email.
2. we shall remove the offending Content as soon as we are reasonably able;
3. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
We may re-instate the Content about which you have complained or not.
In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including legal fees, if any.

18. Security of Our Website

If you violate Our Website we shall take legal action against you.

You now agree that you will not, and will not allow any other person to:

modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
download any part of Our Website, without our express written consent;
collect or use any product listings, descriptions, or prices;
collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this agreement or as is reasonably necessary for your use of Our Website;
share with a third party any login credentials to Our Website.
Despite the above terms, we now grant a licence to you to:
1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any product or service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
2. you may copy the text of any page for your personal use in connection with the purpose of Our Website.

19. Indemnity

You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:

your failure to comply with the law of any country;
your breach of this agreement;
any act, neglect or default by any agent, employee, licensee or customer of yours;
a contractual claim arising from your use of the Goods;
a breach of the intellectual property rights of any person.

20. Intellectual Property

We will defend the intellectual property rights in connection with our Goods and Our Website, including copyright in the Content whether provided by us or by any other content provider (including copyright in: text, graphics, logos, icons, images, audio clips, digital downloads, data, and software).
Except as set out below, you may not copy, modify, publish, transmit, transfer or sell, reproduce, create derivative works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.
You may not use our name or logos or trademarks or any other Content on any website of yours or that of any other person.
Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all copyright and other notices contained in it. You may not store electronically any significant portion of any Content.

21. Dispute resolution

The following terms apply in the event of a dispute between the parties:
If you are not happy with our services or have any complaint then you must tell us by email message to our joanna@soulmagic.org or an updated address which you will find on Our Website.
Detailed information about our complaint handling procedure is available upon request.
If a dispute is not settled as set out above, we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

22. Miscellaneous matters

When we communicate with you we do so by email. You agree that email communications are contractually binding in the same way as properly signed and dated paper sent by post.
Where we provide goods or services without specific charge to you, then it (or they) is deemed to be provided free of charge, and not to be associated with any other Goods for which a charge is made. Accordingly, there is neither contractual nor other obligation upon us in respect of those goods or that service.
If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
The rights and obligations of the parties set out in this agreement shall pass to any permitted successor in title.
No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or any other right in the future.
Any communication to be served on either party by the other shall be delivered by hand or sent by first class post or recorded delivery or by e-mail.
1. It shall be deemed to have been delivered:
  1. if delivered by hand: on the day of delivery;
  2. if sent by post to the correct address: within 72 hours of posting;
  3. If sent by e-mail to the address from which the receiving party has last sent e-mail: within 48 hours if no notice of non-receipt has been received by the sender.
This agreement does not give any right to any third party under the Contracts (Rights of Third Parties) Act 1999 / Contracts (Rights of Third Parties) (Scotland) Act 2017or otherwise.
Neither party shall be liable for any failure or delay in performance of this agreement which is caused by circumstances beyond his reasonable control, including any labour dispute between a party and its employees.
In the event of any conflict between any term of this agreement and the provisions of the articles of a limited company or any comparable document intended to regulate any other corporate or collective body, then the terms of this agreement shall prevail.
The validity, construction and performance of this agreement shall be governed by the laws of England and Wales and you agree that any dispute arising from it shall be litigated only in that country.

Notice of right of cancellation: Right to Cancel and Model Cancellation Form

Information about your statutory right to cancel

Your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire 14 days after the contract was made. That means you can cancel before you have downloaded the product or we have delivered it to you.

How to cancel

To meet the cancellation deadline, it is enough for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement, sent to us by post or e-mail.

You may use the attached model cancellation form, but you can use your own words as long as your intention is clear.

Model cancellation form

To Heart Conscious, 53 Regency Close, Uckfield TN22 1DS, joanna@heartconscious.org:

I/We hereby give notice that I/we cancel my/our contract of sale of the following products [enter details of goods and any reference].

Ordered on [date]/received on [date],

Name: [enter name or names in which the order was made],

Address: [enter your address],

Signature: (only if this form is notified on paper)

Date: [date]